Refund policy

Terms & Conditions

Ordering

An order can be placed directly in the e-store through the shopping-cart. If there is a problem with anything (e.g. payment) items can be ordered through e-mail hello@lunette.co.nz
The order will be sent once the payment is received.

 

Terms of payment and prices

In the e-store payments are made through the secure Shopify Payment Gateway with most common credit cards (Visa, Mastercad, Amex) all being accepted.

Shipping and delivery time

Orders are usually handled within 24hrs and posted within 2-4 working days after placing the order. If for some reason an order cannot be posted within that time, you will be contacted on the email address you provided at checkout.

We provide FREE SHIPPING for all orders $60 or more in total, sent to addresses in New Zealand (woo hoo!!). All orders are sent via CourierPost/ New Zealand Post. The delivery time within New Zealand is usually 1-3 working days for main cities please allow an extra few days for rural Delivery. Orders of multiple products will be combined for most efficient packaging and postage charges will be adjusted on your account. You will be notified by email of any charge adjustments.

Partial shipments will generally not be delivered. If the order includes products that are out of stock momentarily, the order will be posted when all the products are available. You will be notified about this within 24hrs of placing your order by email.

 

Return policy

If you receive incorrect products please contact us at hello@lunette.co.nz and include a contact number. You may also return your new, unused merchandise within 14 days of purchase for a refund by contacting hello@lunette.co.nz

Used products cannot be returned, no exceptions. All our items undergo rigorous quality control. If for some reason you receive a faulty item please contact the Manufacturer at info@lunette.fi - they can replace faulty products and discuss a solution for you. Returns are fully inspected to verify our terms have been met. We reserve the right to refuse any returns that do not meet our terms. Original and return shipping and handling fees are non refundable unless a wrong item or defective product was received.

Using a menstrual cup can be a leap of faith as it is quite a different concept to the disposables you may be used to. We recommend you allow at least 3 menstrual cycles to become familiar with insertion, removal and the general use of a menstrual cup. A Lunette menstrual cup may not be the menstrual solution for everyone. You will not be provided with a refund if you purchase a menstrual cup and find it is not working for you. Our 'How to' section on the information website www.lunette.co.nz provides lots of hints and tips to help you become a Lunette pro. You can also email us at hello@lunette.co.nz with any specific questions not answered or found on the website.